FAQ
Questions, answered honestly.
Straight answers about pet odor, cleaning frequency, matted turf, infill and what a Reset costs.
Why does artificial turf start smelling after dogs use it?
Artificial turf drains liquid, but the surface and infill still collect residue and organic material over time. Once that builds up, heat and moisture can make it noticeable, especially in a Phoenix summer. Rinsing the top of the turf with a hose does not necessarily reach everything sitting in the turf system.
How often should artificial turf be professionally cleaned?
It depends on the yard: how many dogs use it, how much shade it gets, how much debris falls on it, and how it was installed. Pet households generally want it handled more often than turf that only gets foot traffic. Send photos and we'll recommend a frequency for your yard.
Can you clean turf with multiple dogs?
Yes. Multi-dog yards are a core part of why Turf Reset exists. The number of dogs, their size and how heavily they use the turf all factor into the service and the quote.
Do you remove dog hair and debris?
Hair, leaves and organic debris that work their way into turf are part of what we address during a Reset. Heavily embedded material may take more time, which is why photos help us quote accurately.
Can you help with matted turf?
Turf grooming to lift flattened fibers is part of our service scope. Results vary with the age, type and condition of the turf, so we'll be straightforward with you after seeing photos.
Do you add or maintain infill?
We inspect infill condition as part of evaluating the turf. Depending on the yard, service may include grooming or redistribution of existing infill. If additional material appears necessary, we'll discuss the options before doing additional work.
How long does a turf cleaning appointment take?
It depends on the size of the turf area, how heavily it's used and what condition it's in. We'll give you a time expectation along with your quote rather than guessing before we've seen the yard.
Do I need to be home?
Not necessarily. We'll confirm access details, pets and anything we need from you when we schedule, so the visit works whether or not you're there.
How much does turf cleaning cost?
Every yard is different. Pricing depends on turf square footage, pet usage, turf condition, cleaning history and the service requested. Send photos and the details of your yard and we'll quote it.
What areas do you service?
We serve the Phoenix metro and East Valley, including Chandler, Gilbert, Mesa, Tempe, Scottsdale and Phoenix. Enter your ZIP code in the quote form and we'll confirm coverage.
Ready to Reset your turf?
Tell us what's going on with your yard. Upload a few photos and we'll help determine the right service.
Locally owned • Built for Arizona turf
